Tuesday, October 13, 2009

Dear Answering Machine.. We're Through


I don't remember a lot of significant inventions in my lifetime, but I distinctly remember the day we got our first answering machine. After having it a few days, I couldn't imagine how we ever got by without it. The days of sitting at home waiting for the phone to ring, or being fearful you might miss that all important call were over. Hallelujah. I never thought my love affair with the answering machine would end.

These days, however, I loathe having to listen to voice mail messages. Actually, it's been this way for a few years at least. I once accumulated 34 new voice mails in the course of a busy day, and I asked my then-assistant to listen to them and try to accurately capture the callers' moods, so that I didn't have to listen to the rants myself. I have messages on my cell phone that I don't listen to for weeks at a time, and don't even get me started on my home office land line voice mail... that damn red message light taunts me to no end. Usually there are between 12 and 23 messages at any given time, before I finally muster up the strength to go through and listen/delete them (or not listen/delete them, as the case may be).

It's not that I don't want to talk to people. I do. Especially over instant messenger. Or in person. If I am at my desk, I reply almost immediately to any IM I get. Text messages I also respond to very quickly. At my company, almost no one ever calls you without scheduling it ahead of time or IMing you first to say "hey, can I call you now?" It almost seems rude not to do that first.

And I do enjoy the phone, but only to catch up with old friends. For these calls, I generally make a phone date, so that we actually have time to really spend talking, undistracted. Working from home with an endless amount of conference calls has just worn me out for all other calls.

I never could have predicted that I would prefer people sending short text messages or emails to actually listening to a recording of their voice. Who has the time though? If I see on my caller ID that you called me, and I want to call you back, then there you go - I will. I'm sure part of my frustration is so many of the calls I get at home are unsolicited calls like telemarketers and political campaigns. Land lines like disappearing beacons for telemarketers and political campaigns.

So enough of this confusion. I decided to act. At least people should be fairly warned that I hate voice mail and there is almost no chance I will listen to whatever messages are left for me. I just changed my outgoing home phone message to say, "Hello, you've reached 718-726-XXXX, I no longer listen to these voice mail messages, so please try to reach me on my cell or via email. Thank you and have a nice day!" So far, everyone that has called has hung up right after the word messages. Brilliant! I would have just turned off the voice mail from picking up, but I don't want the phone to ring and ring.

3 comments:

ann marie said...

Two comments:
I vividly remember the day you made "your assistant" listen to your voice messages. He has never been the same since. I'm just glad it wasn't me.

I hate leaving voice messages. Moving forward I'm just going to call and if it goes to v/m, hang up. You'll see that I called to say hi and that my message would have been, "Hey, it's me. Just calling to say hi."

Ethan said...

I much prefer answering machine to voice mail. I want to hear why someone is calling when they are calling. Are they out somewhere and want me to join? Calling to say hi? Need directions? Wasting time? I wish voice mail could be set up to hear the message as it was being left.

Case said...

I have a (beta) service that transcribes my voice messages to text and it text messages me and emails me. Soooooooooo handy. I don't actually listen to them anymore. the email comes with an mp3 of the call in case you really do need to listen to it.

I know google vocie has this now too, but from what I've seen it kind of sucks.